Send an immediate request if you have
- Burning smells, smoke, or scorching at panels and outlets
- Partial or total power loss not caused by the utility
- Sparking outlets, buzzing panels, hot breakers
- Storm, lightning, and tree damage to service masts and meters
- Flooded basement electrical and sump pump circuit failures
- Commercial after-hours outages and equipment failures
What to do before we arrive
- If you see smoke or flames, leave the building and call 911 first.
- Switch off the affected breaker, or the main breaker if you're unsure which one.
- Do not touch panels, outlets, or cords that are wet, hot, or discolored.
- If your service mast or meter is damaged, stay away from it and any downed lines.
- Send the immediate-service request. We'll walk you through the rest.
Is it Ameren's problem or mine?
If your whole neighborhood is dark, it's the utility; check the Ameren outage map. If your neighbors have power and you don't, or only part of your home is out, the problem is likely on your side of the meter, and that's where we come in. Request immediate service and we'll get moving.
Where we respond
Emergency dispatch covers all of St. Charles County with the fastest response, plus St. Louis City, St. Louis County, and surrounding counties. See all service areas.
Emergency service questions
Do you really respond 24/7?
Yes. Immediate-service requests are monitored around the clock, including weekends and holidays, and a licensed electrician contacts you right away.
Is there an extra charge for emergency service?
After-hours visits carry an emergency service fee, which we tell you before dispatching. The repair itself is quoted flat-rate on site.
